Here's a conference paper regarding changing service models in council libraries...
http://www.vala.org.au/vala-2000-proceedings/VALA2002-session-14-aulich
It's interesting to note that this is from 2002. This shows the impact of automating circulation services and how the roles of library staff continue to evolve.
I hope this is the same paper, I found it here http://www.vala.org.au/docman/vala2002-proceedings/vala2002-plenary-1-greenstein-paper/download
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